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FAQ
 
Can I perform firmware/System update/hard factory reset of my Smartphone/Tablet?

The product manufacturer Warranty is valid for the firmware provided. Any issues arising as a result of System update or flashing wrong firmware will not be covered. Hard factory reset can wipe out existing firmware altogether. We do not authorise this and hold no responsibility for System update/firmware flash failure or other technical issues arising afterwards. Always seek professional technical support for your device.
 
Do you provide Manufacturer Warranty?

OneTech Gadgets is a UK based company and does not manufacture any products. We provide 12 month manufacturer warranty for all mobiles and tablets for hardware only. This warranty will not cover any unauthorised firmware/system update, hard factory reset, software and language issues arising due to inappropriate use, modifications or any other human mishandling including accidently dropping device, power surge, water damage and broken LED screens etc.

I have accidentally managed to break my product. Can I send it back for repairs?

A warranty does not cover damage to an item (e.g. accidentally dropping a product).

Contact your insurance company or arrange repairs yourself (at your expense).
 
Are repairs under warranty free?

Repairs are free if the fault is covered by the warranty.

For items not covered by a warranty, we will issue a quotation for repairs. Read more about Manufacturer Warranty here

 
I am having issue with my phone/tablet after I installed new app.

If your app is not compatible with the OS and processor of your Smartphone/Tablet then we recommend you uninstall it.
 
I received my item but I do not like it, can I return it?

You are legally entitled to return it to us within 14 calendar days of receipt under the Right of Withdrawal. (prior authorisation required for returns) 

- OneTech Gadgets will refund the item, excluding the cost of delivery.
- Returns are at the customer's expense.
- Items are to be returned to our address in UK
- Items are to be returned complete and in good condition, in their original packaging and including all accessories. Returns are inspected.

In all other cases 20% restocking fees may apply. Once the item is returned in original condition,in their original packaging and including all contents, we will process refund within 14 days or dispatch a replacement as instructed. Buyer is responsible to return all items by secure and insured courier to cover against loss or damage. Please note that other conditions apply if your item is faulty or does not comply with specifications. Contact us for more information.
 
My product does not work or switch on.

Please make sure to charge your new device fully before using. Restart device. If this does not help please contact our Customer Support on +4420 3287 7997 for help.
 
What langauges are supported by your Smartphone/Tablet

Most of our products support multi language provided by Manufacturer. English is set as starting language.
 
How can I change Chinese Language to English or any other language?
 
Please click this YouTube Video link,  it works for almost any phone that displays Chinese. 
 
Do you offer any insurance for shipped items?

1- Royal Mail Special Delivery Guaranteed 1 PM offers insurance up to £500 against loss or damage during transit. 
 
2- Royal Mail 1st Class signed for offers insurance upto £50. 
 
3- International Standard Shipping offers insurance up to £50
 
Please pay for correct shipping option to insure your expensive product. if you require extra insurance please contact us.
 
What is your delivery cut off time?

Orders received by 2PM will be processed same day (Mon-Fri) if you paid for Special delivery and requested same day dispatch.
1st Class Signed for orders are dispatched next working Day. Delivery my take 1-3 working day. 
For International orders normal delivery time is between 4-10 working Days.
 
Above time frame is an estimate given by Royal Mail. Any delays caused by Royal Mail will be investigated and seller can not be held responsible for it. Please allow extra time for delivery during busy occasions like Black Friday, Cyber Monday, Easter and Christmas before contacting our Customer Service.